Cancellation Policy

01 Cancellation Timeframes

Cancellations Made More Than 30 Days Prior to Departure:

• Full refund, minus a [service fee] to cover administrative costs.
• Any non-refundable costs incurred on your behalf (e.g., tickets, deposits) will be deducted from the refund.

Cancellations Made Between 15 and 30 Days Prior to Departure:

• 50% refund of the total booking cost.
• Non-refundable costs incurred on your behalf will be deducted from the refund.

Cancellations Made Less Than 15 Days Prior to Departure:

• No refund available.
• We will, however, assist in rebooking or rescheduling whenever possible.

02 Modifications

Modifications Made More Than 30 Days Prior to Departure:

• Free of charge, subject to availability and any cost differences.

Modifications Made Between 15 and 30 Days Prior to Departure:

• Modifications will incur a [service fee].
• Additional costs or penalties may apply depending on the nature of the changes.

Modifications Made Less Than 15 Days Prior to Departure:

• Modifications are subject to availability and may incur significant fees.

03 Special Circumstances

We understand that unforeseen circumstances, such as medical emergencies or natural disasters, can affect your travel plans. In such cases, please contact our customer service team as soon as possible. We will make every effort to accommodate your needs and provide a solution.

04 Non-Refundable Elements

Certain elements of your itinerary, such as special event tickets, exclusive experiences, or specific accommodation types, may be non-refundable. These will be clearly indicated at the time of booking.

05 Contact Us

For any questions or to initiate a cancellation or modification, please contact our dedicated customer service team at support@exclusiveconciergeclub.com. We are here to assist you 24/7.

06 Policy Updates

This cancellation policy is subject to change. We will notify you of any changes at the time of booking. The version of the policy in effect at the time of your booking will apply.

Thank you for choosing Exclusive Concierge Club. We look forward to providing you with an exceptional travel experience.